Information...

 

How are payments processed?

 All payments are processed via Paypal.

 Please note pricing is in British pounds. Items are shipped to your registered PayPal address, please ensure to advise me if your shipping address is different.

 

Do you ship internationally?

 

Yes, regularly...for international orders please note

 that the buyer is responsible for any taxes.

 

What are the delivery prices?

If you are buying more than one please contact me and I can offer a reduction to this. Each piece is carefully packaged in card and posted flat.

 Cushion delivery will be confirmed at the the checkout when ordering.

 

When will I receive my order?

Artworks are usually shipped within 2-3 business days of receiving payment.

 UK 1st Class usually arrives in 2-3 working days

 International usually in 7-14 working days

 

Are the artworks framed?

 

At art fairs you may be able to purchase framed work.

Purchasing online they are sold unframed and unmounted unless otherwise stated but should fit most standard frame sizes.

 

How often do you update your shop?

As often as I can, I will let you know when this will be on Instagram.

 Please get in touch if you have see something you like or are thinking about commissioning a similar artwork. Lots of customers buy art this way from me.

 

Do you give refunds or exchanges?

 

 I really want you to be happy with your purchase.

 If however, for any reason you are unhappy please contact me as soon as possible.

Returns must be received in perfect condition within 10 business days.

 Kindly note the buyer is responsible for return shipping costs.

In the event of shipping damage please forward photos of the damage to me for insurance purposes and don't throw anything away as this will be required for the refund.

 For cushions a 100% satisfaction guarantee is given for your peace of mind.

 

How to care for your artwork?

 

 Watercolours are best off when you frame them under glass to help protect them.

 Always keep them out of direct sunlight.


How to care for your cushion?

Care instructions are provided with your purchase.

 

 Good to know...

Visual representations and descriptions on the website are as accurate as possible,

 however all the items are hand painted and because of the variation of screens, some colours may look slightly different from the photographed item.

 Remember original artwork shows incredible details and brush strokes which are not well shown in a photo.

The shades of white from the watercolour paper I use can alter during batches so if you are looking to buy a set of paintings please contact me for advice. 

 

 

 

  Privacy policy...

 

My Privacy Policies have been updated to account for General Data Protection Regulation (GDPR) provisions, I’ve also made the policies more transparent by providing specific details of data processing activities. GDPR is good news for customers as it gives complete control over how companies can use your data. You have the right to request a copy of your personal information and control your data you can also withdraw consent to data processing at any time. Ali Elly Design has always been aware of the importance of keeping your data safe and secure. The update to my privacy policy will help explain how I store and handle data to keep it safe.

 

When do I collect  information?

I collect and use your information in plain language, only where it is absolutely necessary for me to perform the contract of work I have with you.  If the law requires, I comply with legal obligations and may need to collect, process and hold your data. If you visit my website or social media you’ve given third party permission to collect information gathered by cookies and similar technologies. Customers provide lots of great feedback and recommendations along with visuals. It is understood that this information is consensually given and therefore I can use it for marketing on our website/social media. Of course if you change your mind and would no longer like me to use this information it’s easy to contact me for help in this matter.

 

Do I share your data?

I do not sell your information to organisations or service providers for annoying marketing communications. I do not use your information to direct market you.

The only occasion which I share your information is with professional advisors, any law enforcement agency, court regulators, government authority or third party where I believe it is absolutely necessary to comply with legal or regulatory obligations or otherwise to protect my rights or the rights of a third party. Google/Facebook collect information while you’re browsing the internet, this is based on either your marketing consent or your acceptance of cookies on our website. See Cookies policy below for further information.

 

How long do you keep information?

I only keep information for as long as it is necessary for me to fulfil my legal and tax purposes. At the end of that retention period, your data will be securely deleted.

 

What information do I hold?

I collect basic information, this includes names, delivery addresses along with contact details, such as telephone and/or email addresses. I also hold details of how payments have been made relating to your invoice, however please note I never have access to any personal bank or banking details relating to payments, such as account/card numbers and dates of births. I also retain details of email interactions between us. 

 

How do I protect your personal data?

I know how much data security matters so will treat your data with the utmost care and take all appropriate steps to protect it. I secure access to all areas of my website using ‘https’ technology. Access to your personal data is protected by password only available to me. I regularly monitor system for possible vulnerabilities and attacks and carry out testing and new technology to identify ways to further strengthen security. I have internal policies and procedures to follow in the unlikely event of a breach. 

 

How to request access?

You can update, erase or restrict the contact and personal details I hold about you. To request access to your information free of charge or if you have any questions please contact me and I will help you. Remember, if you choose not to share your personal data with me, or refuse certain contact permissions, I might not be able to provide some services you’ve asked for. In the very unlikely event that you wish to make a compliant about how your personal data is being processed by me and you do not get a response within 30 days to allow me to answer your complaint, you have the right to complain to the Data Protection Regulator.

 

I know that there’s a lot of information here but I want you to be fully informed about your rights, and how I use your data.

 

By continuing to be a customer on or after 25th May 2018, you acknowledge my updated privacy policy and agree to the terms stated here.

 

It’s likely that I’ll need to update this Privacy Notice from time to time, I’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.

 

 

Cookies...

A cookie is generated when a visitor looks at a website. This website uses cookies to provide monitoring of which pages are being seen and the number of visitors to a website,

 providing information helps improve web traffic. The cookies do not store financial information or information which is capable of directly identifying you (such as your name or address). Cookies simply allow my website to retrieve information in order to improve your experience of my website. However, if you wish to restrict, block or delete cookies from me – or any other website - you can use your browser to do this. Each browser is different so check with your particular browser to learn how to change your cookie preferences.

 

 

 

 

Please note:

 All artwork including photographs on this website and social media are original and created by me ©AliEllyDesign 2018 they are protected by English and International Copyright Laws.

 Ali Elly Design retains the rights to all work, even sold work. Ali Elly Design retains the rights to make any form of reproductions of any artwork. By purchasing any painting it is in no way to be offered for resale or any commercial use.  The purchase of any works does in no way transfer copyright or distribution rights to the buyer.

 

 Use of this site and its contents grants no rights to you in relation to any copyright, designs and all other intellectual property relating to the work and any other items on this site.

 

 Under no circumstances are you able to download and/or print any images for your own use or for any commercial gain. You are permitted to use the items on social media ONLY if written permission by me is given AND each item is prominently credited and tagged to Ali Elly Design and/or www.AliEllyDesign.com in which event the reproduction needs to be in the same quality as that which appears on this website and in no way altered.