How are payments processed?
All payments are processed via Paypal.
Please note pricing is in British pounds. Items are shipped to your registered PayPal address, please ensure to advise me if your shipping address is different.
Do you ship internationally?
Yes, regularly...for international orders please note
that the buyer is responsible for any taxes.
What are the delivery prices?
For artworks I have a Royal mail rate of £8.00 UK AND £15.00 rest of the world.
If you are buying more than one please contact me and I can offer a
reduction to this. Each piece is carefully packaged in card and posted flat.
Cushion delivery will be confirmed at the the checkout when ordering.
When will I receive my order?
Artworks are usually shipped within 2-3 business days of receiving payment.
UK 1st Class usually arrives in 2-3 working days
International usually in 7-14 working days
Are the artworks framed?
No, they are sold unframed and unmounted unless otherwise stated
but should fit most standard frame sizes.
How often do you update your shop?
As often as I can, I will let you know when this will be on Instagram.
Please get in touch if you have see something you like or are thinking about commissioning a similar artwork. Lots of customers buy art this way from me.
Do you give refunds or exchanges?
I really want you to be happy with your purchase.
If however, for any reason you are unhappy please contact me as soon as possible. Returns must be received in perfect condition within 10 business days. Kindly note the buyer is responsible for return shipping costs. In the event of shipping damage please forward photos of the damage to me for insurance purposes and don't throw anything away as this will be required for the refund.
For cushions a 100% satisfaction guarantee is given for your peace of mind.
How to care for your artwork?
Watercolours are best off when you frame them under glass to help protect them.
Always keep them out of direct sunlight.
How to care for your cushion?
Care instructions are provided with your purchase.
Good to know...
Visual representations and descriptions on the website are as accurate as possible,
however all the items are hand painted and because of the variation of screens, some colours may look slightly different from the photographed item.
Remember original artwork shows incredible details and brush strokes which are not well shown in a photo. The shades of white from the watercolour paper I use can alter during batches so if you are looking to buy a set of paintings please contact me for advice.
All artwork including photographs on this website and social media are original and created by me ©AliEllyDesign 2017 they are protected by English and International Copyright Laws.
Ali Elly Design retains the rights to all work, even sold work. Ali Elly Design retains the rights to make any form of reproductions of any artwork.
By purchasing any painting it is in no way to be offered for resale or any commercial use.
The purchase of any works does in no way transfer copyright or distribution rights to the buyer.
Any information you provide is held in strictest confidence.
On 25th May 2018, a new European Union date protection law, the General Data Protection
Regulation (GDPR) comes into force. This new law gives individuals in the EU more control
over how data is held and used. It places certain obligations on businesses to
protect the information of individuals.
I do not hold any personal payment bank or card details. Names and addresses are kept for tax purposes however I maintain security measures to protect this personal information from unauthorised access.
I have or would never sell your information to third parties for marketing.
I am able to provide customers with the ability to request access and/or
deletion of your information.
I maintain security measures to protect all personal information from unauthorised access. Unfortunately the internet can never be 100% secure, as information is voluntarily given you agree that I cannot be responsible for any claims arising from intercepted information.
By continuing to be a customer on or after 23rd May 2018, you acknowledge my updated
providing information helps improve web traffic.
Use of this site and its contents grants no rights to you in relation to any copyright, designs and all other intellectual property relating to the work and any other items on this site.
Under no circumstances are you able to download and/or print any images for your own use or for any commercial gain. You are permitted to use the items on social media ONLY if written permission by me is given AND each item is prominently credited and tagged to Ali Elly Design and/or www.AliEllyDesign.com in which event the reproduction needs to be in the same quality as that which appears on this website and in no way altered.